Terms and Conditions
Effective date: 12 November 2026
These Terms govern your use of the Zeds Delivery website and the Zeds Delivery, Zeds Delivery Vendor and Zeds Delivery Rider apps (the "Services"), operated by ZedsHub, Cairo, Egypt. By creating an account or placing an order you agree to these Terms and to our Privacy Policy.
1. The Services
Zeds Delivery is a marketplace that connects customers with independent stores (groceries, restaurants and pharmacies) and with delivery riders. Stores are responsible for the products they sell, their descriptions, prices, quality and legality. Riders deliver orders on the platform.
2. Accounts
- You must give accurate information and keep it up to date.
- You are responsible for keeping your password safe and for activity on your account.
- You must be at least 18 to register as a store or rider, and at least 18 to order pharmacy products.
- We may suspend or close accounts that break these Terms or are used for fraud.
3. Orders and prices
- Prices are shown in Egyptian pounds (EGP) and include the taxes shown at checkout. Delivery fees depend on distance and are shown before you order.
- An order is accepted when the store confirms it. Stores may decline orders, for example if an item is out of stock.
- Delivery times are estimates.
- Prescription-only medicines require a valid prescription, which the pharmacy may check before preparing the order.
4. Payment
You can pay by the methods offered at checkout, including cash on delivery and wallet balance. For cash on delivery, please have the order total ready when the rider arrives.
5. Cancellations and refunds
You can cancel an order before the store starts preparing it. Once preparation has started, cancellation may not be possible. If an item is missing, damaged or incorrect, contact support within 24 hours of delivery and we will review it; approved refunds go to your wallet or the original payment method. See our Refund and Cancellation policies for details.
6. Stores and riders
Stores and riders also agree to the commission, payout and conduct rules shown in their apps. Stores must comply with all laws that apply to the products they sell, including food safety and pharmacy regulations. Riders must follow traffic laws and handle orders with care.
7. Acceptable use
Do not misuse the Services: no fraud, fake orders or reviews, harassment of other users, interference with the apps or servers, or use for anything illegal.
8. Liability
To the extent permitted by law, ZedsHub is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits rights you have under Egyptian consumer protection law.
9. Changes and law
We may update these Terms and will post changes here. These Terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction.
10. Contact
Email: support@zedshub.net