Delivery Policy
- We deliver within our service zones in Cairo. The app shows whether your address is covered.
- The delivery fee depends on the distance between the store and your address and is shown before you place the order.
- Estimated delivery times are shown for each store and may change with traffic, weather and order volume. You can follow your rider live in the app.
- Please make sure someone is available at the delivery address. If the rider cannot reach you, they will call you; undeliverable orders may be cancelled.
- Pharmacy orders that need a prescription are delivered only after the pharmacy has accepted the prescription.