Refund Policy

If something is wrong with your order (an item is missing, damaged, spoiled or not what you ordered), contact us in the app or at support@zedshub.net within 24 hours of delivery, with your order number and a photo where possible.

We review each request with the store and reply within 3 working days.
Approved refunds are credited to your Zeds Delivery wallet straight away, or to the original payment method on request (bank processing can take up to 14 days).
For cancelled orders that were already paid online, the full amount is refunded.
Delivery fees are refunded when the whole order could not be delivered.
For hygiene and safety reasons, opened medicines and personal-care products cannot be returned unless they are faulty or incorrect.