Privacy Policy
Effective date: 12 November 2026
This Privacy Policy explains how ZedsHub ("we", "us") collects, uses and shares personal information when you use the Zeds Delivery website (delivery.zedshub.net) and our mobile apps: Zeds Delivery (customers), Zeds Delivery Vendor (stores) and Zeds Delivery Rider (delivery riders). Together these are the "Services".
1. Information we collect
Account information. Name, phone number, email address and password when you register. Stores also provide business name, address, logo, cover image and tax/registration documents. Riders also provide identity documents, vehicle type and a profile photo.
Order information. Items ordered, delivery address, order notes, order history, payment method and amounts, coupons used, and ratings or reviews you leave.
Location.
- Customers: your precise location while the app is in use, to find stores that deliver to you and to set your delivery address.
- Stores: the store location you set, to show you to nearby customers.
- Riders: precise location, including in the background while you are online and on a delivery, so we can assign nearby orders and show the customer and store where their order is. Background location stops when you go offline.
Photos and files you choose to upload. Profile photos, product images, prescriptions (pharmacy orders) and documents. We only access the specific files you pick; the apps do not read your photo library.
Microphone (customer app, optional). If you use voice search, your device's speech recognition service converts your speech to text. We receive only the resulting text, not audio recordings.
Messages. Chat messages and images exchanged between customers, stores, riders and our support team.
Device and usage information. Device model, operating system, app version, language, a push-notification token, the advertising identifier where your device provides one, and diagnostic and usage events.
2. How we use information
- To create and manage accounts and to verify stores and riders.
- To take, prepare, deliver and track orders, and to calculate delivery fees and taxes.
- To process payments, refunds, wallet balances, loyalty points and rider/store earnings.
- To send order updates and service notifications (push, SMS or email).
- To provide customer support and resolve disputes.
- To keep the Services safe, prevent fraud and enforce our Terms.
- To measure and improve the Services.
- To meet legal, tax and accounting obligations.
3. How we share information
- With stores and riders to fulfil your order: your name, phone number, delivery address, order details and, during delivery, the rider's live location is shared with you.
- With service providers that run the Services for us, including cloud hosting, Google Firebase (notifications and analytics), Google Maps (maps, places and routing), and payment and SMS/email providers. They may only use the data to provide their service to us.
- For legal reasons when required by law or to protect the rights, property or safety of our users or others.
- In a business transfer such as a merger or sale, subject to this Policy.
We do not sell your personal information.
4. Data retention
We keep account data while your account is active. Order, payment and tax records are kept for as long as the law requires (usually up to 5 years). Rider location history is kept for up to 90 days unless needed for a dispute. Data we no longer need is deleted or anonymised.
5. Security
Data is sent over encrypted connections (HTTPS), passwords are stored hashed, and access to personal data is limited to staff who need it. No system is completely secure, so please keep your password private.
6. Your choices and rights
- View and update your profile at any time in the app.
- Turn location, notifications or microphone access on or off in your device settings (some features need them to work).
- Ask for a copy of your data, or ask us to correct or delete it, by emailing us.
7. Deleting your account
You can delete your account in any of our apps: open Profile (or Menu in the store and rider apps) and choose Delete account. You can also ask us to delete it without the app by emailing support@zedshub.net from the email linked to your account (or include your registered phone number) with the subject "Delete my account". We confirm the request and delete your account and personal data within 30 days. Order, payment and tax records that the law requires us to keep are retained for the required period and then deleted.
8. Children
The Services are not directed to children under 13, and we do not knowingly collect their data. Pharmacy products may only be ordered by adults.
9. Changes
We may update this Policy. We will post the new version here and update the effective date, and notify you in the app for significant changes.
10. Contact
ZedsHub, Cairo, Egypt
Email: support@zedshub.net